Terms & Conditions

These Terms govern your relationship with Hollycorn N.V., trading as Lets Lucky and operating the website https://letslucky-aussie.com in relation to Lets Lucky (the "Site") and all related products and services. By creating an account, accessing or using the Site, you agree to be bound by these Terms as amended from time to time. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator: Hollycorn N.V., a public limited company (N.V.) incorporated under the laws of Curaçao, registration number 144359, with registered address at Heelsumstraat 51, E-Commerce Park, Curaçao, licensed by Antillephone N.V. under licence no. 8048/JAZ2019-015, and operating the Lets Lucky online casino brand via the domain letslucky-aussie.com.
Site: The website located at https://letslucky-aussie.com, including all subdomains, content, software, games, and services presented under the project name Lets Lucky.
User or Player: Any natural person who accesses the Site, creates an account, or uses any of the services offered on the Site.
Account: A personal, unique account registered by a User on the Site, enabling access to real-money and/or bonus play.
Game(s): Any casino game, slot, table game, live casino game, or other gambling or betting product made available on the Site.
Bet or Wager: Any real-money or bonus-money stake placed by a Player in relation to a Game on the Site.
Bonus: Any promotional value, including but not limited to bonus money, free spins, cashback, tournament prizes, or loyalty rewards, credited to a Player subject to specific terms and wagering requirements.
Wagering Requirements: The total value of bets that must be placed using bonus funds (and, where applicable, deposited funds) before associated winnings may be withdrawn.
Balance: The total amount of real-money funds and, where applicable, separate bonus funds held in a Player's Account.
KYC (Know Your Customer): Identity verification procedures, including the collection and verification of documents, carried out by the Operator to comply with regulatory and anti-money laundering obligations.
Payment Method: Any method accepted by the Operator for deposits and/or withdrawals, including but not limited to bank cards, e-wallets, bank transfers, and cryptocurrencies.
Restricted Jurisdiction: Any country or territory where online gambling is prohibited or where the Operator chooses not to offer services. For the purposes of these Terms, Australia is a grey-market jurisdiction to which services are offered on an offshore basis without local licensing.
Responsible Gambling Tools: Limits and tools offered by the Operator such as deposit limits, loss limits, session limits, time-outs, and self-exclusion.

Account Registration

Eligibility and Age Requirements

Minimum age: You may open an Account and use the Site only if you are at least 18 years of age or older if required by the laws of your country of residence.
Legal capacity: By registering, you confirm that you have full legal capacity to enter into binding contracts and that online gambling is not illegal in your place of residence.
Australian users: The Site is operated from Curaçao and is not licensed by any Australian authority (including ACMA). By using the Site from Australia, you acknowledge that you do so on an offshore basis and that certain local protections may not apply.

Registration Process

Account creation:
- To register, you must complete the online registration form on the Site, providing at least your full name, date of birth, country of residence, email address, and a secure password.
- You must provide accurate, complete, and up-to-date information and update it promptly if it changes.
Email verification:
- After submitting the registration form, you may be required to verify your email address by clicking a confirmation link sent to you.
- The Operator may restrict access to certain services until email verification is completed.
KYC and identity verification:
- The Operator may at any time request KYC documents, including but not limited to:
  - A valid government-issued photo ID (passport, national ID card, driver's licence);
  - Proof of address (utility bill, bank statement, or similar, normally not older than 3 months);
  - Proof of ownership of Payment Methods used (e.g., copy of bank card with masked digits, e-wallet screenshot).
- The Operator may suspend or restrict your Account, or withhold withdrawals, until satisfactory documents are received and verified.
- Enhanced due diligence may be conducted in cases of higher risk or larger transactions in line with anti-money laundering (AML) standards.

User Obligations

Accuracy of data: You warrant that all information you provide is true, complete, and accurate. The use of aliases, impersonation, or false data is strictly prohibited and may result in account termination and forfeiture of funds where permitted by law.
Single account: You may hold only one Account on the Site. Multiple accounts, including those created with different personal details, emails, or IP addresses, may be treated as "duplicate accounts" and closed.
Password and security:
- You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your Account.
- You must notify the Operator immediately at [email protected] if you suspect that your Account has been compromised.
Use for personal purposes only: Accounts are for personal, non-commercial use only. You may not act on behalf of third parties, operate a professional betting operation, or use your Account for unlawful or fraudulent purposes.
Compliance: You must comply with these Terms and any applicable laws, including laws of Australia and of your actual country of residence, noting that the Operator is licensed in Curaçao and not in Australia.

Betting & Gameplay Rules

General Rules for Placing Bets

Availability of Games: The Operator provides a range of casino Games from third-party providers aggregated through certified platforms (including SoftSwiss Game Aggregator, certified by iTechLabs in 2023). Game availability may vary by jurisdiction and may change without notice.
Placing a Bet:
- A Bet is placed when you select your desired Game, choose stake parameters, and confirm the Bet through the relevant in-Game interface.
- Once the system has recorded the Bet and the Game round has started, the Bet is considered accepted.
Minimum and maximum stakes:
- Each Game has its own minimum and maximum stake limits as displayed in the Game interface and/or paytable.
- The Operator reserves the right to set general and Game-specific betting limits and to modify them at its discretion.
Currency: Bets are placed in the Account currency displayed in your profile. If you deposit in another currency or cryptocurrency, conversions may apply according to the Operator's or payment processor's rates.

Cancellation and Modification of Bets

No unilateral cancellation: Once a Bet has been accepted and the Game round has commenced, you may not cancel or change the Bet.
Operator cancellation:
- The Operator may void or cancel a Bet and/or Game outcome where:
  - A technical error, malfunction, or system failure has occurred in the Game, Site, or payment processing;
  - The Bet was clearly placed at incorrect odds or with incorrect Game parameters arising from an error or misconfiguration;
  - There is reasonable suspicion of fraud, collusion, use of bots, exploitation of bugs, or other prohibited conduct.
- In such cases, the Operator may:
  - Void the Bet and return the stake to you; or
  - Restore your balance to the state prior to the erroneous transaction.

Game Results and Fairness

Randomness: Game results are determined by random number generators (RNGs) and/or certified live casino systems provided by third-party developers. Certification, including relevant aggregator certification (e.g., SoftSwiss by iTechLabs), is intended to ensure fairness, but the Operator does not guarantee uninterrupted certification coverage for all Games at all times.
Settlement: Game outcomes and resulting winnings or losses are automatically credited to or debited from your Account when the Game round is completed and confirmed by the system.
Displayed balances: In case of a discrepancy between your on-screen balance and the Operator's internal records, the latter shall prevail, subject always to applicable law and independent audit where necessary.

Conduct in Live Casino and Chats

Prohibited behaviour:
- Using offensive, abusive, racist, sexist, defamatory, or otherwise inappropriate language towards dealers, staff, or other players;
- Harassing, threatening, or stalking other users or employees;
- Advertising, spamming, or promoting other websites, products, or services.
Fraud and collusion:
- Any form of cheating, collusion with other players, exploitation of software bugs, use of bots or automated systems, or advantage-play strategies specifically prohibited in the Game or promotional rules is strictly forbidden.
- The Operator may void associated Bets, confiscate Bonus funds and winnings, and close Accounts where such conduct is established.
Moderation: The Operator and its providers may monitor chat and live tables and may mute, restrict, or exclude Players from chats or Games, and/or close Accounts, where deemed necessary to maintain a safe environment.

Bonus Terms

General Bonus Conditions

Discretionary nature: All Bonuses and promotions offered by Lets Lucky on letslucky-aussie.com are discretionary and may be granted, withheld, or withdrawn at the Operator's sole discretion, subject to these Terms and any specific promotional rules.
Separate bonus terms: Each promotion or Bonus may have specific conditions (e.g., minimum deposit, maximum bonus, game restrictions). In the event of conflict, the specific promotional terms prevail over this general Bonus section.
One per person: Unless expressly stated otherwise, Bonuses are limited to one per person, household, IP address, device, payment method, and shared computer environment.

Bonus Activation and Wagering

Activation:
- Bonuses may be activated by:
  - Opting-in via the promotions page;
  - Entering a bonus code on deposit; or
  - Accepting an on-screen offer or contacting support where indicated.
- Failure to follow the stated activation method may result in no Bonus being credited.
Wagering requirements:
- Unless specifically stated otherwise, standard wagering requirements apply (e.g., bonus amount x number of times). Exact multipliers, eligible Games, and maximum bet per spin/round are as displayed in the relevant promotion.
- Only real-money Bets placed after Bonus activation and before expiry contribute to wagering.
- Not all Games contribute equally; some Games may contribute a reduced percentage or be excluded.
Timeframes:
- Bonuses and free spins are subject to expiry periods (for example, 7 - 30 days from crediting, unless stated otherwise).
- If wagering requirements are not met within the specified timeframe, the Bonus and any winnings derived from it may be removed from your Account.

Prohibited Games and Actions

Game restrictions:
- Certain Games or categories (e.g., some table games, live casino, jackpot games, or specific slots) may be excluded from Bonus play or contribute 0% or a reduced percentage towards wagering.
- A list of excluded or restricted Games, where applicable, will be published on the promotions page or in the Bonus terms.
Betting patterns:
- The following may be considered Bonus abuse:
  - Placing single bets or series of bets exceeding the maximum allowed bet size while wagering a Bonus;
  - Low-risk or zero-risk betting strategies (e.g., betting on both red and black in roulette);
  - Delaying Game rounds (including free spins and bonus features) to a time when wagering requirements have been completed.
- In cases of abuse, the Operator may void the Bonus, remove winnings, and close the Account.

Combining Promotions and Bonus Abuse

Non-combination: Unless explicitly permitted, Bonuses may not be combined. Only one active Bonus may be in play at any given time. Attempting to stack multiple promotions without authorisation may lead to Bonus cancellation.
Duplicate accounts: Creating multiple Accounts to claim the same Bonus or promotion is strictly prohibited and may result in closure of all related Accounts and confiscation of funds where legally permitted.
Operator's rights: The Operator reserves the right, in accordance with applicable law:
- To refuse, withhold, or cancel any Bonus or promotion;
- To adjust Account balances if a Bonus was credited in error;
- To request additional KYC documents before allowing withdrawal of Bonus-related funds.

Payments & Withdrawals

Deposits

Accepted methods: Depending on your location and currency, deposits may be accepted via:
- Bank cards (e.g., Visa, Mastercard where supported);
- E-wallets and online payment services (where available);
- Bank transfers;
- Cryptocurrencies supported on the Site.
Ownership of Payment Methods:
- You must use only Payment Methods held in your own name.
- Use of third-party Payment Methods is prohibited and may result in refunds to the original owner, Account suspension, and reporting to relevant authorities.
Deposit limits and fees:
- Minimum and maximum deposit amounts are displayed on the Site and may vary by Payment Method.
- The Operator does not generally charge deposit fees; however, your bank or payment provider may apply their own charges or exchange fees, for which the Operator is not responsible.

Withdrawals

General conditions:
- Before any withdrawal, the Operator may perform KYC checks, including verification of identity, address, and Payment Method ownership.
- The Operator may require that withdrawals be made via the same Payment Method(s) used for deposits, where feasible, in line with AML best practices.
Limits and processing times:
- Minimum and maximum withdrawal amounts per transaction, per day, week, or month may apply and are indicated on the Site.
- The Operator aims to process withdrawal requests within reasonable timeframes (for example, typically within 24 - 72 hours), but delays may occur due to KYC checks, third-party processors, or public holidays.
- Processing times do not include the time taken by banks or payment providers to credit funds to you.
Fees:
- The Operator may charge reasonable withdrawal or administration fees in certain circumstances (e.g., multiple withdrawals within a short period, low-value withdrawals, or currency conversions). Any such fees will be disclosed on the Site where practicable.

Refunds, Reversals, and Chargebacks

Refund policy:
- Deposits are generally final and non-refundable once used for betting or once a Bonus has been activated.
- In exceptional circumstances and at the Operator's discretion, a refund of unused deposits may be considered, subject to deduction of any processing fees and reversal of Bonuses and associated winnings.
Chargebacks:
- Initiating a chargeback or payment dispute without valid grounds may result in:
  - Immediate suspension or closure of your Account;
  - Forfeiture of any Bonuses and winnings, where permitted by law;
  - Reporting of the matter to relevant authorities and credit agencies.
Refunding Bets and Bonuses:
- Where Bets are voided due to technical errors, malfunctions, or other reasons as described in these Terms, the Operator may:
  - Return the stake to your real-money balance; or
  - In the case of Bonus Bets, restore the Bonus or adjust bonus balances accordingly.

Limitation of Liability

Operator's Obligations

Provision of services: The Operator will use reasonable skill and care to operate the Site, offer access to Games, and process Bets and payments in accordance with these Terms and its Curaçao licence 8048/JAZ2019-015.
Fairness and integrity: The Operator endeavours to ensure that:
- Games are provided by reputable software providers and aggregators (including, where applicable, providers certified by third-party testing laboratories such as iTechLabs);
- Game results are determined fairly and in accordance with the published rules.
Accuracy of information: While the Operator strives to ensure that information on letslucky-aussie.com (including Lets Lucky content) is accurate, it may contain occasional errors or omissions. The Operator reserves the right to correct such errors without prior notice.

Exclusions of Liability

Technical issues:
- The Operator is not liable for:
  - Any loss arising from failures of your equipment, internet connection, or telecommunications;
  - Interruptions, delays, or data loss caused by network outages, DDoS attacks, or third-party service failures;
  - Software bugs or defects in third-party Games or platforms, provided the Operator takes reasonable steps to rectify them once notified.
Indirect and consequential losses:
- To the maximum extent permitted by applicable law, the Operator shall not be liable for:
  - Loss of profits, business, or goodwill;
  - Loss of opportunity or anticipated savings;
  - Any indirect or consequential losses arising out of your use of the Site.
Self-exclusion and responsible gambling:
- The Operator offers responsible gambling tools, but does not accept liability for gambling losses that you may incur, including in Australia, except where such liability cannot lawfully be excluded under applicable law.

Maximum Compensation

Cap on liability: Without prejudice to rights that cannot be excluded under applicable law, the Operator's maximum aggregate liability to you arising out of or in connection with any single incident or series of related incidents shall not exceed:
- The amount of the relevant Bet or Bets placed by you which gave rise to the dispute; or
- The amount of funds actually and demonstrably lost by you on the Site in the 30 days prior to the relevant incident, whichever is lower.
Statutory rights: Nothing in these Terms shall limit or exclude any liability that cannot be excluded under the laws applicable under the "Governing Law & Jurisdiction" section.

Intellectual Property Rights

Ownership

Content: All intellectual property rights in and to the Site, including but not limited to text (including Lets Lucky review content), graphics, logos, trademarks, audio, video, software, databases, and underlying source code, are owned by the Operator, its affiliates, or its licensors and are protected by copyright and other applicable laws.
Trademarks: "Lets Lucky", associated logos, and any other trademarks appearing on letslucky-aussie.com are the property of the Operator or its licensors. Use of these marks without prior written permission is strictly prohibited.

Permitted and Prohibited Uses

Limited licence:
- The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site for private, non-commercial entertainment purposes only, subject to these Terms.
Prohibitions:
- You may not, without the Operator's prior written consent:
  - Copy, reproduce, modify, adapt, translate, or create derivative works from the Site or any part of it;
  - Distribute, sell, resell, lease, or license any part of the Site or its content;
  - Reverse engineer, decompile, or disassemble any software or Game accessible on the Site, except where permitted by mandatory law;
  - Use automated tools or scripts to access or scrape the Site or its data.

Privacy & Data Protection

All personal data collected from you in connection with your use of letslucky-aussie.com and the Lets Lucky content is processed in accordance with the Operator's Privacy Policy, as updated from time to time.

Your provision of personal data is necessary for Account registration, KYC checks, transaction processing, and responsible gambling measures.
By using the Site, you acknowledge that you have read and understood the Privacy Policy and agree to the collection, use, storage, and disclosure of your data as described therein.
The Operator implements reasonable technical and organisational measures to protect your data but cannot guarantee absolute security due to the nature of the internet.

Changes to Terms

Amendment Procedure

Right to change: The Operator may update or modify these Terms at any time to reflect changes in legal requirements, regulatory expectations, business practices, or Site features.
Notification:
- Material changes will, where practicable, be communicated by:
  - An on-Site notification or banner; and/or
  - Email to the address registered in your Account.
- The updated Terms will indicate the new effective date (no earlier than 7 days from notice, where practicable).

Acceptance of Changes

Continued use: Your continued use of the Site after changes to the Terms take effect constitutes your acceptance of the revised Terms.
Right to discontinue:
- If you do not agree with any updated Terms, you must:
  - Cease using the Site immediately; and
  - Contact [email protected] to close your Account and, where applicable, withdraw any remaining real-money balance subject to these Terms.

Termination & Suspension

Grounds for Suspension or Closure

By the Operator: The Operator may suspend or terminate your Account, in whole or in part, where:
- You breach these Terms or any Game or Bonus rule;
- There is reasonable suspicion of fraud, money laundering, terrorist financing, or other unlawful activity;
- You provide false, misleading, or incomplete information, or fail to complete KYC checks;
- You engage in abusive behaviour towards staff or other players;
- The Operator is required to do so by law, regulation, or competent authority.
By the Player: You may request closure of your Account at any time by contacting [email protected]. Self-exclusion and other responsible gambling tools may also be requested.

Procedure and Consequences

Notification:
- Where lawful and practicable, the Operator will notify you of the reason for suspension or closure via email sent to the address associated with your Account.
Balances on closure:
- Upon lawful closure of your Account:
  - Your remaining real-money balance, subject to any legal or regulatory withholding and these Terms (including Bonus terms and chargebacks), will be returned to you via an appropriate Payment Method, where possible; and
  - Bonus funds and unfinished Bonuses may be cancelled and removed.
Access to history: The Operator may retain your transaction and KYC records for the period required by law (which may extend beyond 2026) but is not obliged to provide ongoing access to your Account interface after closure.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms, your use of letslucky-aussie.com, and the relationship between you and the Operator are governed by the laws of Curaçao, without regard to conflict-of-law principles.
Australian users: If you access the Site from Australia, you acknowledge that:
- The Operator is not licensed by any Australian regulator (including ACMA) and operates on an offshore basis under Curaçao licence 8048/JAZ2019-015; and
- Local Australian consumer and gambling laws may still apply to you in certain circumstances, but the Operator's primary regulatory oversight is from Curaçao.

Dispute Resolution

Internal complaint process:
- If you have a query or complaint, you should first contact customer support at [email protected] with full details.
- The Operator will aim to investigate and respond within a reasonable period.
Escalation:
- If you are dissatisfied with the outcome and the dispute relates to the Operator's licensed activities, you may be able to escalate the matter to the Curaçao licensing authority (Antillephone N.V.), subject to its applicable procedures.
- You acknowledge that Curaçao, as an offshore jurisdiction, may not provide the same level of player protection or active dispute intervention as some other regulators (e.g., MGA, UKGC).
Courts or arbitration:
- Any dispute that cannot be resolved through the internal complaint process or regulatory escalation shall be submitted to the competent courts of Curaçao, unless mandatory laws of your country provide otherwise.

Contact Information

If you have any questions regarding these Terms, your Account, or the Lets Lucky content on letslucky-aussie.com, you may contact the Operator using the following details:

Website: https://letslucky-aussie.com
Customer Support Email: [email protected] (primary contact for players)
General Information Email: [email protected]
Press Enquiries: [email protected]
Sales Enquiries: [email protected]
HR / Recruitment: [email protected]
Registered / Legal Address of Operator: Hollycorn N.V., Heelsumstraat 51, E-Commerce Park, Curaçao (registration no. 144359).

For the avoidance of doubt, no phone number or physical mailing address for player correspondence is specified as of the effective date of these Terms. All communications should be directed via email unless otherwise indicated on letslucky-aussie.com.