Responsible Gaming

Responsible gaming at Lets Lucky is based on the principle that gambling should always remain a form of entertainment, not a way to earn income or solve financial problems. A conscious approach means understanding the risks, setting clear limits in advance and never wagering money you cannot afford to lose. Hollycorn N.V., operating Lets Lucky via letslucky-aussie.com under Curaçao licence 8048/JAZ2019-015, supports responsible play for all Australian users accessing the site in the grey-market environment. If you ever feel that gambling is no longer fun, or you are worried about your behaviour, the Lets Lucky team will provide tools, information and support, including limits, cooling-off options, self-exclusion and guidance towards professional help resources.

Risk Awareness

Gambling always involves financial and psychological risks. Understanding early warning signs helps you act before problems escalate. You may be at risk of developing or experiencing gambling-related harm if you notice one or more of the following behaviours over time:

• Increasing frequency and amounts: You gamble more often, raise your bet sizes or chase losses to "win back" money.
• Preoccupation with gambling: You frequently think about the casino, plan the next session or feel restless when you cannot play.
• Spending beyond your means: You use money needed for rent, bills, food or debts; you borrow or use credit for gambling.
• Hiding behaviour: You lie to family or friends about how much time or money you spend on letslucky-aussie.com or other gambling sites.
• Emotional impact: You feel guilt, shame, anxiety or depression after gambling, yet continue to play despite negative feelings.
• Loss of control: You repeatedly fail to stick to your own limits or stop only when all available money is gone.
• Impact on responsibilities: Work, studies, family and social life suffer because of time or money spent on gambling.

Self-assessment questions

Consider the following statements and answer "yes" or "no" honestly. If you answer "yes" to several, you should consider taking a break and seeking help:

• 1. I often spend more money on letslucky-aussie.com or other gambling than I originally planned.
• 2. I have tried, and failed, to cut down or stop gambling in the last 12 months.
• 3. I sometimes hide or minimise my gambling activity or losses from people close to me.
• 4. I gamble when I feel stressed, lonely, anxious or depressed to "escape" my problems.
• 5. I have used credit, borrowed money, or delayed paying bills in order to continue gambling.
• 6. My gambling has caused conflicts at home, work, in my studies or in relationships.
• 7. I feel irritated or restless when I cannot access letslucky-aussie.com or other gambling services.

Important: This self-check is not a formal diagnosis. Only a qualified professional can assess gambling disorder, but early self-awareness significantly reduces harm.

Limits & Tools

Lets Lucky encourages all players to set personal limits before gambling. These tools are designed to help you keep control of your activity on letslucky-aussie.com.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Lets Lucky account at https://letslucky-aussie.com and open the "Profile" or "My Account" section.
2. Open Responsible Gaming: Navigate to the "Responsible Gaming" or "Limits" tab (wording may vary slightly in the interface).
3. Choose limit type: Select the type of deposit limit you wish to apply:
   • Daily limit: Maximum amount you can deposit within a 24-hour period.
   • Weekly limit: Maximum total deposits from Monday to Sunday (or rolling 7 days, depending on the system configuration).
   • Monthly limit: Maximum deposits over a calendar month.
4. Enter the amount: Type a dollar amount that fits comfortably within your disposable entertainment budget (for example, AUD 50 per day, AUD 150 per week or AUD 300 per month). Be conservative and consider your income, expenses and existing financial obligations.
5. Confirm and save: Review your settings and click "Save" or "Confirm". The system will apply these limits automatically. You will not be able to deposit more than the set amount during the relevant period.

Changing limits: Lowering your limits may take effect immediately. Increasing or removing limits, where available, may be subject to a cooling-off period (for example 24 hours or more) and additional confirmation steps. This delay is intended to protect you from impulsive decisions.

Time limits and session control

To manage the amount of time spent on letslucky-aussie.com, you may be able to activate session management tools:

• Session timer: In the "Responsible Gaming" section, enable a session reminder. Choose a duration (e.g. every 30, 60 or 120 minutes). A pop-up will inform you when the selected time has passed and prompt you to log out or continue consciously.
• Daily time limit: Where available, you can define a maximum number of hours per day you wish to stay logged in for real-money play. Once reached, you will be logged out automatically and blocked from further play until the next day.

Short breaks ("Time-Out")

If you feel you need a brief pause from gambling but are not ready for long-term self-exclusion, you can request a Time-Out:

1. Find the Time-Out option: Log in and open "My Account" -> "Responsible Gaming" -> "Time-Out" (or "Cooling-Off").
2. Select duration: Choose a period between 24 hours and 72 hours (some configurations may also offer 7 or 30 days).
3. Confirm your choice: Carefully read the description of what Time-Out means, then confirm. You may receive a confirmation e-mail at your registered address.
4. During the Time-Out: You will not be able to place bets or make deposits. In some cases, access to the account may be restricted to balance viewing and withdrawal requests only.

If any of these tools are not visible in your account interface, you can contact support at [email protected] and request manual assistance with setting limits, breaks or self-exclusion as described below.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel they are losing control or who have experienced gambling-related harm. When you self-exclude from letslucky-aussie.com, your access is blocked for a defined period or permanently.

How to request self-exclusion

1. Access the Self-Exclusion section:
   • Log in to your account and open "My Account" -> "Responsible Gaming" -> "Self-Exclusion"; or
   • If you cannot find the section, send an e-mail from your registered address to [email protected] with "Self-Exclusion Request" in the subject line.
2. Choose the exclusion period: Available periods may include (subject to platform configuration):
   • 6 months
   • 1 year
   • 3 years
   • Permanent (lifetime) exclusion

   Select the period that realistically reflects the time you need to regain control or undertake treatment.

3. Confirm your decision: You may be asked to:
   • Read a brief explanation of the consequences of self-exclusion.
   • Tick a box confirming that you understand these consequences.
   • Submit a final confirmation by clicking "Self-Exclude" or replying to a confirmation e-mail.
4. Support contact: If you need guidance during the process, contact customer support:
   • E-mail: [email protected]
   • General information: [email protected]

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in for gambling activities. In some cases, limited access may be permitted solely to withdraw any remaining eligible balance, subject to verification and applicable terms.
• New accounts: You must not create new accounts with Lets Lucky or other Hollycorn N.V. brands while self-excluded. Where technically possible, the operator will take reasonable steps to detect and close such accounts, but you also bear responsibility for complying with your own request.
• Deposits and bonuses: New deposits and participation in bonuses or promotions are not allowed once self-exclusion is active. If you manage to circumvent self-exclusion, deposits may be cancelled and winnings voided in line with the operator's general terms and conditions.
• Withdrawals and refunds: If you have a positive real-money balance at the time of self-exclusion, you may request a withdrawal subject to standard KYC and anti-fraud checks. Refunds of past losses are generally not available, except where required by applicable law.
• Ending or shortening self-exclusion: For fixed-term self-exclusion, your account will remain blocked until the selected period ends. Early termination is generally not allowed as a protective measure. For permanent self-exclusion, reopening may be refused or subject to a strict re-evaluation and cooling-off process, where permitted by law.

Warning: Self-exclusion at letslucky-aussie.com applies only to this operator and related Hollycorn N.V. brands where technically integrated. It does not automatically exclude you from all gambling websites or land-based venues. See the "Support Resources" section for broader self-exclusion schemes.

Support Resources

Lets Lucky recognises that professional and community support is often crucial in dealing with gambling-related harm. The operator, Hollycorn N.V. (registration number 144359, Curaçao), is licensed offshore and does not hold an Australian licence. Australian residents should be aware that local regulators such as the Australian Communications and Media Authority (ACMA) can restrict access to offshore gambling websites, including letslucky-aussie.com. Regardless of licensing, you retain the right to seek confidential help through national and international services listed below.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services for many other languages via the Translating and Interpreting Service (TIS National) on 131 450.
  • Services: Confidential telephone counselling, online chat, e-mail support, self-help tools and referrals to local face-to-face counselling in all Australian states and territories.
• State and territory services (examples; availability may vary):
  • NSW: GambleAware - 1800 858 858, gambleaware.nsw.gov.au
  • Victoria: Gambler's Help - 1800 858 858, gamblershelp.com.au
  • Queensland: Gambling Help QLD - 1800 858 858, gamblinghelpqld.org.au

  All state and territory services can be accessed initially through 1800 858 858 or Gambling Help Online.

International support organisations

National and regional self-exclusion schemes

In addition to the internal self-exclusion tools described above, you may be able to register with independent schemes that cover a wide range of operators in certain countries. These schemes are not operated or controlled by letslucky-aussie.com or Hollycorn N.V., but can be useful if you reside in or visit these jurisdictions:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Coverage: Most online gambling businesses licensed by the UK Gambling Commission.
  • Note: As Lets Lucky operates under a Curaçao licence, it is not covered by GAMSTOP. However, UK residents can still register with GAMSTOP for protection from UK-licensed sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Dirección General de Ordenación del Juego (DGOJ) at ordenacionjuego.es
  • Coverage: Licensed online and land-based gambling venues in Spain.
• Other jurisdictions: Many countries (including some EU Member States) operate their own national or regional exclusion registers. If you reside or spend time overseas, check the relevant gambling authority's website.

Blocking software and device-level tools

To further restrict access to gambling content, you may install independent blocking tools on your devices. These products are developed by third parties and not by letslucky-aussie.com:

• Gamban - gamban.com
  • Blocks access to many online gambling websites and apps once installed on computers and mobile devices.
• BetBlocker - betblocker.org
  • Free tool offering device-level blocking and optional time limits on gambling content.
• Operating system / router tools
  • Most operating systems, browsers and some home routers provide parental control or content-filtering features that can be configured to block gambling websites.

Family and affected others

Gambling problems often affect partners, family members and friends. Many services provide support for you even if you are not the person who gambles:

• Gambling Help Online (Australia): Offers specific resources, information and counselling for affected others - gamblinghelponline.org.au/for-someone-else.
• Gam-Anon: A fellowship for relatives and friends of people with a gambling problem - gam-anon.org.
• General mental health support: In Australia, Lifeline (13 11 14, lifeline.org.au) and Beyond Blue (1300 22 4636, beyondblue.org.au) provide crisis and mental health support, which may be useful if gambling issues lead to distress.

Confidentiality: All reputable support services operate confidentially and independently of letslucky-aussie.com. Contacting them will not affect your legal rights or your relationship with the operator.

Help for Family

If someone close to you may have a gambling problem, you might feel worried, frustrated or unsure how to respond. While Lets Lucky cannot provide therapy or legal advice, we encourage you to protect your own wellbeing and seek qualified support.

How to start the conversation

• Choose an appropriate moment: Speak when both of you are calm, sober and not in the middle of a gambling episode or argument.
• Use non-judgmental language: Focus on behaviours and impact, not personal attacks. For example: "I feel worried about how much time and money you spend gambling" instead of "You are irresponsible."
• Listen actively: Give them space to explain how they feel. Avoid interrupting or immediately proposing solutions.
• Express concern, not control: Make it clear that your goal is to support them, not to punish or shame them.

Encouraging professional help

• Suggest contacting Gambling Help Online or the National Gambling Helpline (1800 858 858) together, or offer to sit with them while they use online chat.
• Encourage an appointment with a psychologist, psychotherapist or counsellor experienced in addiction. In Australia, a GP can provide referrals under mental health care plans where available.
• Recommend attending peer-support meetings such as Gamblers Anonymous or dedicated family groups like Gam-Anon, either locally or online.

Online family support groups and resources

• Gambling Help Online - For someone else: Information, self-help strategies and forums for family and friends - gamblinghelponline.org.au/for-someone-else.
• Gam-Anon: International support network offering meetings and resources for affected others - gam-anon.org.
• Online forums and chats: Many national services (including Gambling Help Online and Gambling Therapy) offer moderated forums or chats where families can share experiences in a safe environment.

Protecting yourself

• Set clear financial boundaries, such as separating bank accounts, monitoring joint debts and seeking independent financial counselling if needed.
• Consider legal or financial advice if gambling behaviour is affecting shared assets or obligations.
• Access mental health support for yourself through services like Lifeline (13 11 14) or Beyond Blue (1300 22 4636) if you experience stress, anxiety or depression related to a loved one's gambling.

Operator's Commitment

Hollycorn N.V., operator of Lets Lucky at letslucky-aussie.com, acknowledges that its Curaçao licence (8048/JAZ2019-015, issued by Antillephone N.V.) offers different levels of regulatory oversight compared with Australian or European regulators. In this context, the operator undertakes to implement internal measures to reduce the risk of gambling harm and provide tools to help players maintain control.

Internal risk checks and monitoring

• Behavioural analysis: The platform may use automated systems to monitor patterns such as very frequent deposits, rapidly increased bet sizes, extended continuous play sessions, repeated failed deposit attempts and frequent use of bonuses. These indicators, alone or in combination, can suggest increased risk.
• Age and identity verification: As part of Know Your Customer (KYC) procedures, the operator may request documents to verify age, identity and payment methods. Underage gambling is strictly prohibited.
• Responsible gaming messaging: Warning messages and reminders about responsible gaming may be displayed within the lobby, at registration, during deposits and within promotional materials.
• Limit and self-exclusion support: Support staff are instructed to inform players about the availability of deposit limits, Time-Outs and self-exclusion when they observe or are informed about potential risk behaviours.

When support may contact you

Subject to applicable privacy laws and the capabilities of the platform, the support team may proactively contact you if internal systems identify patterns that could indicate harm, for example:

• Unusually high or escalating deposit activity over a short period.
• Repeated attempts to override existing limits or reopen closed accounts.
• Direct statements in chats or e-mails suggesting distress, loss of control or financial hardship related to gambling.

In such cases, support staff may:

• Provide information about responsible gaming tools and encourage you to set or lower limits, take a Time-Out or request self-exclusion.
• Share details of independent counselling and helplines, particularly Australian services such as 1800 858 858 and Gambling Help Online for residents of Australia.
• Where appropriate, impose or suggest protective measures on your account in line with the operator's internal policies and terms.

Important notice: While the operator makes reasonable efforts to detect and respond to risk patterns, it cannot guarantee that all problematic behaviour will be identified. Responsible gaming remains a shared responsibility between the player and the operator. Offshore licensing means that external regulatory intervention in disputes or harm cases may be more limited than under stricter regimes (e.g. UKGC or MGA). Players should therefore use all available tools and seek independent help when needed.

Updates

Lets Lucky may update this Responsible Gaming page from time to time to reflect:

• Changes in the tools and limits available in your Lets Lucky account.
• Developments in internal risk management procedures and responsible gaming policies adopted by Hollycorn N.V.
• Amendments to applicable laws, regulatory guidance or industry best practices, particularly concerning Australian users accessing offshore services.
• New or updated contact details, support organisations or external self-exclusion schemes.

How you will be informed:

• A notice or banner may be displayed on letslucky-aussie.com highlighting significant changes.
• For material changes affecting your rights or available tools, the operator may additionally send an e-mail to the address registered in your account.
• The "last updated" date below will be revised whenever substantial edits are made to this page.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback on the measures used at letslucky-aussie.com, you can contact the operator using the details below.

Responsible gaming contacts

• E-mail (primary - support): [email protected]
• E-mail (general information): [email protected]
• Postal address (operator): Hollycorn N.V., Heelsumstraat 51 E-Commerce Park, Curaçao.

Telephone numbers and dedicated department contacts may vary over time and are not currently specified. Any updated contact channels will be published on the official website at https://letslucky-aussie.com.

Feedback and self-control requests

You may submit feedback or request support by:

• Sending an e-mail from your registered address with a clear description of:
  • The type of assistance you require (e.g. deposit limit, Time-Out, self-exclusion).
  • Any specific concerns about your gambling behaviour.
  • Whether you consent to receiving information about external counselling and support services.
• Using any online contact or feedback form that may be implemented on letslucky-aussie.com (if available, it will be accessible via the "Contact" or "Support" section of the website).

When processing your request, the support team may ask for additional verification to confirm your identity and protect your privacy. All responsible gaming enquiries will be handled as sensitively and confidentially as possible, in accordance with the operator's privacy policy and applicable data protection laws.

Disclaimer: This Responsible Gaming page is provided for informational purposes only and does not constitute legal, financial or clinical advice. While Hollycorn N.V. and letslucky-aussie.com strive to offer accurate and up-to-date information, players should consult qualified professionals and local authorities where necessary, especially given the offshore licensing framework and grey-market status of services offered to residents of Australia.